Privacy Policy

1. Introduction

Shand Enterprises LLC, doing business as scaled.info ("we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our Shopify theme products and services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1. Personal Information

We collect the following personal information that you voluntarily provide to us when you:

• Purchase our products or services
• Create an account
• Contact us for support
• Subscribe to our communications

Information collected includes:

• Full name
• Email address
• Phone number
• Payment information (processed securely through Stripe)

2.2. Automatically Collected Information

When you visit our website, we automatically collect certain information through our in-house analytics system, including:

• IP address and general location information
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Click patterns and navigation paths

2.3. Payment Information

We use Stripe for payment processing. Stripe collects and processes your payment card information, transaction data, and identifying information about devices that connect to its services. We never store your complete payment card details on our servers. For more information about Stripe's data practices, please visit https://stripe.com/privacy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process transactions: Fulfill your orders, deliver products, and send license keys
• To provide customer support: Respond to your inquiries and provide technical assistance
• To improve our services: Analyze usage patterns and optimize our website and products
• To prevent fraud: Detect and prevent fraudulent transactions and unauthorized access
• To send communications: Send order confirmations, product updates, and support messages
• To comply with legal obligations: Maintain records as required by law and respond to legal requests
• To enforce our terms: Monitor compliance with our Terms of Service and licensing agreements

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

4.1. Service Providers

• Stripe: Payment processing and fraud detection
• Hosting providers: Website and data hosting services
• Email service providers: Sending transactional and support emails

4.2. Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court, law enforcement, or government agency).

4.3. Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS protocols
• Secure payment processing through PCI-DSS compliant providers
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Secure data storage with encryption at rest

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Transaction records and license information are retained indefinitely to prevent fraud and enforce our licensing terms.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Data portability: Request a copy of your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Object: Object to certain processing of your personal information

To exercise any of these rights, please contact us at shopify@scaled.info. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use essential cookies and similar tracking technologies to:

• Maintain your session and authentication state
• Remember your preferences
• Analyze website traffic and usage through our in-house analytics
• Prevent fraud and enhance security

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. International Data Transfers

We operate internationally and may transfer your information to servers located outside your country of residence. By using our services, you consent to the transfer of your information to the United States and other jurisdictions where we operate. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us at shopify@scaled.info.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your data includes contract performance, legitimate interests, legal obligations, and your consent where applicable.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: