Refund Policy

1. Policy Overview

This Refund Policy ("Policy") applies to all purchases made from Shand Enterprises LLC, doing business as scaled.info ("Company," "we," "us," or "our"). This Policy is part of our Terms of Service and constitutes a binding agreement between you and the Company.

IMPORTANT: We maintain a zero-tolerance policy toward refunds. Once a purchase is completed and payment is processed, it is considered final and non-refundable.

2. No Refund Policy

2.1. All Sales Are Final

Upon purchasing any of our services or products, including but not limited to Shopify themes accessed via a license key, you acknowledge and agree that all sales are final and no refunds will be issued under any circumstances.

2.2. Rationale for No-Refund Policy

Due to the nature of our digital goods and services, we maintain a zero-tolerance policy towards refunds. This Policy is upheld to:

• Protect the integrity and value of our digital products
• Prevent unauthorized use and distribution of our themes
• Account for instant and irrevocable delivery upon purchase
• Maintain fair pricing for all legitimate customers
• Prevent abuse of digital product returns

2.3. Digital Product Characteristics

Our products are digital in nature and possess unique characteristics that necessitate this policy:

• Instant delivery upon successful payment
• Immediate access to license keys and downloadable files
• Cannot be "returned" once accessed or downloaded
• Permanent access to theme files and resources
• Irrevocable grant of license upon purchase completion

3. No Exceptions Policy

We acknowledge that exceptional circumstances may arise. However, due to the nature of our digital goods and services, we maintain a zero-tolerance policy towards refunds. No refunds will be issued for any reason, including but not limited to:

4. Pre-Purchase Responsibilities

4.1. Review Before Purchase

We strongly encourage you to thoroughly review all available information before making a purchase:

• Product descriptions and feature lists
• Screenshots, demos, and preview images
• Pricing, licensing terms, and store limitations
• Technical requirements and compatibility
• Terms of Service, Privacy Policy, and this Refund Policy
• Prohibited uses and license restrictions

4.2. Ask Questions

If you have any questions or concerns before purchasing, please contact us:

• Email: shopify@scaled.info
• Support Hours: Monday - Saturday, 9:00 AM - 5:00 PM EST

We are happy to answer questions and provide additional information to help you make an informed decision. However, once a purchase is completed, our no-refund policy applies.

4.3. Purchase Acknowledgment

By completing your purchase, you explicitly acknowledge and agree that:

• You have read and understood this Refund Policy
• You have reviewed all product information and licensing terms
• You understand that all sales are final and non-refundable
• You accept the no-exceptions nature of this policy
• You waive any right to dispute, chargeback, or request a refund

5. Alternative Solutions

While we cannot offer refunds, we are committed to your success with our products. If you encounter issues, we offer the following support:

5.1. Technical Support

• Email support for installation and setup assistance
• Bug fixes for confirmed technical defects
• Documentation and video tutorials
• Priority support for Pro Theme customers

5.2. Product Updates

• Lifetime access to theme updates and improvements
• Security patches and bug fixes
• New features and enhancements as released

5.3. Community and Resources

• Pro Theme customers receive access to our private community
• Video guide library for setup and optimization
• Access to top reseller vendors (Pro Theme)
• Ongoing support during business hours

6. Chargebacks and Payment Disputes

6.1. Chargeback Policy

Initiating a chargeback or payment dispute for a legitimate purchase is a violation of our Terms of Service. If you file a chargeback:

• Your license will be immediately terminated
• Your account will be permanently banned
• You will be prohibited from future purchases
• We reserve the right to pursue legal action for fraudulent chargebacks
• We may report fraudulent activity to relevant authorities

6.2. Legitimate Disputes

If you believe there is an error with your charge (e.g., duplicate charge, incorrect amount, unauthorized transaction), please contact us directly at shopify@scaled.info before initiating a chargeback. We will work with you to resolve legitimate billing errors.

7. Legal Rights

This Policy does not affect any statutory rights you may have under applicable consumer protection laws in your jurisdiction. However, given the digital nature of our products and instant delivery, most consumer protection laws recognize the enforceability of no-refund policies for digital goods.

If you believe you have a legitimate legal claim, please contact us first to attempt informal resolution before pursuing any legal action.

8. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your purchase is governed by the Refund Policy in effect at the time of purchase. We encourage you to review this policy before each purchase.